

| Subject: | Re: Coleman Camping Gear? No more. |
| From: | Evan Martin |
| Date: | Thu, 31 Oct 2013 22:49:16 -0500 |
how about this one: http://www.jarden.com/ this Jarden looks a little more reputable. Not based in Nigeria, anyway : ) . On Thu, Oct 31, 2013 at 8:58 PM, Stuart MacMillan <stuartmacm@gmail.com>wrote: > Okay, it's Friday in Britain. > > Coleman is another of the old guard American manufacturing companies that > has gone through a series of acquisitions. Today it's owned by Jardin > Corporation, an investment group that buys companies based on brand > recognition and turns them around. Check out their website and you'll be > surprised at some of the brands they own: www.jardin.com. > > They are not a bad outfit, but they do squeeze the profit out at the > expense > of other things (like people and salaries--my daughter used to work for one > of their brands). It's just business: Profit or die, and at least these > brands are still around, and they wouldn't be otherwise. > > Stuart > > -----Original Message----- > From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com] On Behalf Of > Al Knoll > Sent: Thursday, October 31, 2013 3:37 PM > To: vanagon@GERRY.VANAGON.COM > Subject: NVC: Coleman Camping Gear? No more. > > Not your grampa's Coleman Company. Been trying to get a replacement > under warranty for a HWOD "Hot water on demand" device for almost > 30days. No suds. The conversations go back to the first of October. > So here's the tale: > > First they say that they can and will replace it. > > Time passes. > > Then some kokamommie horsepucks about not being able to ship sealed > lead acid batteries to CA. (MOTSBS) Claiming a CA law forbids it. > This is news to FEDEX and UPS, I called em, they say no probs, mark > the box "contains non-spillable gel-cel or seal battery" with a felt > pen on the side where the shipping label goes. Called CA Hazmat > office conveniently located right here in downtowncowtown, feller says > we have no such regulation and points me to the requisite Federal > Regs. Mark the box. Done Deal. > > Time passes. > > But Wait! We'll send you a 'gift card for the amount of your unit > (presuming they mean the HWOD). > > Time passes. > > Then today. Harrumph! Another missive from the folks with the burned > feet. (They got burned from repeated contact with the dropped burger > patties in their previous career). All we have is Hope, see below. > Last week they had to shut down when the pencil sharpener jammed. > > >>I'm very sorry for the inconvenience that this has caused you. This > has been escalated, and I'm personally monitoring the status of the > gift card. We have put a rush on the gift card. Unfortunately I cannot > provide you with an exact date that you will receive the gift card, > but I'm confident you will receive it soon. > > Thanks > Hope Korte > Associate, Consumer Service Support > Customer By Email (Al Knoll)10/31/2013 01:41 PM > Coleman Consumer Service consumerservice@mailnj.custhelp.com > > Sorry, no cigar. You HAVE NOT BEEN A SERVICE TO ME! (Yes I'm > SHOUTING) Howabout you gitchaself over to the clog in the system pick > up said card, and personally send it to me, TODAY would be fine. > Enclose your business card and the name of the clod in the churn, so I > don't blame you. Registered Mail. So we're sure what is really > going on. Try Cabelas if you want to see what Customer Service is all > about. Or my old alma-mater Hewlett Packard . > > This sort of stuff might qualify as elder abuse in my case and that's > not a good thing to have on your company or personal resume, > > Oh yeah change that status to not solved. > > Sheesh. Grumble..Growl.. > <<< >
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