

| Subject: | Rock Auto makes it good |
| From: | Jim Felder |
| Date: | Tue, 2 Dec 2014 10:21:49 -0600 |
After looking around for the better part of a year, I finally decided to go to Rock Auto for my Vanagon windshield. They are not very easy to find these days. The price was not bad, considering that I paid almost that much when my Jetta windshield got smashed on the road. It arrived in less than a week---broken. It was broken in at least ten places. I went online to the return button on the first page and in ten minutes I had printed out a prepaid return label for the box. Fifteen minutes after that, on a friday afternoon, I have the thing unloaded at fedex. The acceptance of the package at fedex automatically notified Rock Auto that the windshield was on its way back to them, which automatically triggered the shipment of another item to me, which shipped yesterday and should be here on Friday. Nobody can say whether the windshield was already broken when Rock Auto received it, or if it was broken by the carrier. I hope the next one was handled or packed better than the last one. But, you can't beat the service. Jim
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