

| Subject: | Re: Problem with customer van that is driving me crazy |
| From: | Dave Mcneely |
| Date: | Thu, 15 Oct 2015 11:22:41 -0500 |
I don't know your customer's fiscal circumstances, but if it were me, I'd get a DIFFERENT reliable van. ---- "kenneth wilford (Van-Again)" <kenwilfy@COMCAST.NET> wrote: > Dear List, > > Last year I rebuilt a 2.1l engine and installed it in a customer's beat up > but functional 85 Westy Weekender. The engine ran great and there were > really no problems until almost at the end of the 12 month warranty. The > customer only had 5k miles on the engine and it started having oil leaks at > the push rod tubes. I repaired this, then it started leaking at the front > and rear main seals and the leaks seemed to get worse as she drive more. > > She brought it back again and I replaced the engine with another low > mileage rebuilt engine that I had just bought from someone doing a Subaru > conversion. That engine had just driven from New Jersey to Canada (Bens > Place shop) to get the conversion done with no issues. I installed the 2nd > engine and everything seemed fine. Test drove it 50 miles here before I > would let her pick it up. She picked it up and drove around a few days and > everything was fine. Went to drive to Michigan and got about 500 miles > away before the next incident. She pulled off of the highway and got to a > gas station when the coolant bottle in the rear released pressure and > coolant went everywhere. > > Took it to a very reputable Vanagon shop in the area and they tested the > radiator fan which is what I thought caused it, and said that it was > working fine. Did some tests to see if the head gaskets had failed and > none of those tests came back positive. They had a strange hypothesis that > even though the tests came back negative, that when the van was driving > down the road, under heavy load, there would be a very small combustion gas > leak into the cooling system which would eventually lock up the system and > cause the van to overheat. This theory was not confirmed by testing > because all of the tests for combustion gases in the cooling system that > the shop did and that I have done since then (4 altogether) have all come > back negative. > > I got the van back here again and the coolant tank cap had failed (it was > brand new German). I replaced that and then went to test the radiator fan > myself. The fan worked at first then didn't work. I went to check the > fuse and it was super old and crusty looking. I threw it away, cleaned up > the contacts at the fuse panel and installed a brand new one. Now the fan > was working every time. > > Jumped in the van and drove for 2 hours at 70-75 mph on the high way, > stopping a few times to use the rest room, and check to see if the fan was > working properly. Everything worked perfectly. Drove 100 miles no issues > at all, van running great. > > At this point I am thinking that the radiator fan was occasionally not > working. This would allow the van to overheat randomly. I even think that > my oil leaks on the first motor could have been caused by the overheating, > but I am not sure how to prove it. > > The customer has very little confidence in the van at this point. She > thinks it needs heads and head gaskets. I would be glad to do that work, > if I thought it was really the problem, or if there was a test I could do > that would prove it to me. I would hate to go to all of the extra work and > expense of doing the head gaskets and new heads only to have her get > another 1000 miles down the road and have the same thing happen again. > > Any advice or help on this would be appreciated. I am just trying to do my > best for this customer and get her a reliable van. > > > -- > Thanks, > Ken Wilford > John 3:16 > www.vanagain.com -- David McNeely
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