I hesitate on this because the vendor has been very good and
accommodating on all other services and issues. Even though it cost me a
little, and some aggravation, I prefer to write this off as a learning
experience, I keep in mind that one "Aw Shit" destroys 100 "Atta Boy's'.

On Thu, Jan 12, 2023 at 5:16 AM ddbjorkman@verizon.net <
ddbjorkman@verizon.net> wrote:

> Well, I guess that gives you the right to be quite unhappy.  So who was
> the vendor?  That may be important information for the rest of us.
>
> Dave B.
> the Boston one
>
>
> -----Original Message-----
> From: John Rodgers <jrodgers113@GMAIL.COM>
> To: vanagon@GERRY.VANAGON.COM
> Sent: Wed, Jan 11, 2023 11:58 pm
> Subject: [VANAGON] ELECTRIC DOOR LOCK OPERATORS
>
> From an add on Amazon a I bought two of the new green door actuators for
> sassenger and drivers side. Add implied propper cables included But such
> was not the case. they were cheap enough, so i just kept them, thinking I
> would just somehow adapt them for the sliding door and hatch. I looked for
> the harness that made a smooth conversion from vanagon door harness to the
> operator but found none anywhere. All our vendors had none - except one,
> and they sold the same operator with a custom made harness, but would not
> sell the harness separately. I had to have the harnesses and operators for
> the doors so I bit the bullet and bought them, even though I thought the
> price way to high, but they had the only game in town. When I installed the
> operator and cables they did not work. I checked electric circuits in the
> van and they were ok. Ihen I checked the operator harnesses. Then I checked
> the operators through the connection terminals. Nothing. then i took the
> back plates of the operators and looked inside. With a meter I tested the
> terminals, which were connected to a circuit board under which I could not
> see. There were parts I could not test because of the way that board was
> installed but I was able to test the motor at its terminals and it ran
> fine. I checked all the others the same way, including the Amazon look
> alike and the motors ran fine. The Vanagon vendor would not accept the
> return, the reason given was their supplier had told them that since I had
> opened the operators I had upset sensitive alignment and clearances inside
> and they would not take it back, so the vendor would not either. What a
> crock of do-do! I'm a certified aircraft mechanic for criminy sake with
> years of experience working on all kinds of aircraft and aircraft
> electronics. Something as simple as these little operators is not something
> that I would screw up. Anyway, the long and short of it is we are at logger
> heads, they lost a customer, but I do have the harnesses I need. When I
> took the back plates off all operators - the internal works are exactly the
> same across the board. both vendor and Amazon. So if you are looking at
> these green operators anywhere - Amazon, Ebay, where ever, it appears they
> are identical and came from the same source - China. Don't let anybody tell
> you different and ask a higher price.
>