

| Subject: | Re: Shout out to Ken and Dennis The RARE vW bus vender |
| From: | Rob |
| Date: | Fri, 17 Mar 2023 19:53:40 -0400 |
That 90 is over 30 years old and these vehicles have always been just different enough... Driving one today you have to REALLY want to drive it & that means deep pockets & time....or luck. Or the willingness to do it yourself & getting talked through the repairs by the side of the road does count! John Muir talked me through many repairs by the side of the road & it turns out he was already passed by then! Rob vwrobb@gmail.com With a 90 tintop too :-) On Fri, Mar 17, 2023, 2:51 PM Dan N <dn92610@gmail.com> wrote: > *"And from my perspective, would the person servicing it be capable?"* > > Well... they will say they are capable because they have the Bentley book > on the shelf... and the real capable mechanic is busy jumping from one van > to another to help solve the problems... > > I have a story... my daughter was travelling recently with her '90 tintop > from Oregon to Arizona. In Tucson a little rubber hose connected to the > thermostat tower blew. She found a shop in Tucson and waited for 3 days to > have a spot for repairs. They replaced the hose and some other unnecessary > stuff. On her way back to Oregon, some hundred miles north of Tucson, the > coolant light blinked (not overheated). I told her to check the coolant > level in the expansion reservoir, it's very low (they didn't bleed > properly)... she filled it up. Some hundred miles later, the same thing > happened. I told her to check the level every morning before hitting the > road. She happened near the GW store so I told to get a new blue cap and > have the cooling system bleed well. No one had a spot for her and GW didn't > do it. So I have to instruct her how to bleed over the phone and email. She > did it with the help of her boyfriend. They made it home safely. > > So... yes... There are still some good mechanics with experiences on > vanagon out there... BUT... how many young ones want to learn to replace > them after they are gone? > > On Fri, Mar 17, 2023 at 11:03 AM David McNeely <davmcneely40@gmail.com> > wrote: > > > In part, this is a matter of "aging out." If these folks are to stay in > > business, they must hire young folks into their shops. There just aren't > > enough old folks who know our vehicles still around. Just this past > week, > > I tried to set up a shop visit for my camper. Best shop locally by > > reputation is one called European Auto Haus. Best tech there used to be > > "Obie," who was trained in Germany on VWs back in the day. He was super. > > But Obie of course could not work forever. He had to move on to > > retirement, well deserved. Sadly, European Auto Haus responded by saying > > that there are six Vanagons in shop currently for work, but none of them > > will get serviced before summer, and that they could not promise a date > for > > my van earlier than > > August. And from my perspective, would the person servicing it be > > capable? mcneely > > > > On Fri, Mar 17, 2023 at 10:52 AM Eric Caron <ericcaron96@comcast.net> > > wrote: > > > > > The recent post about why do you purchase from Amazon reminded me of > the > > > good old days of purchasing from our venders like Vanagain. One of the > > > best things was that I could ask questions about the products > especially > > > about correct fit or how to install. > > > > > > I realize that now, Ken is the only vender that I can still do > > > that with. He is incredibly generous with his time. I really don’t > know > > > how he does it and runs a family business as well. > > > > > > In tech emergencies I have called Ken and he has answered the phone and > > > helped. Last time was when a friend was helping to install Ken’s power > > > steering rack. It was a simple thing but we would not have figured it > out > > > without Ken answering the call. > > > > > > I try not to call unless I need to. Another time when a friend > > > was here we were stuck and called Dennis. And sure enough he talked us > > > through the problem. > > > > > > In the old days I used to talk to folks at Bus depot, but though I > really > > > appreciate the business, and I hope to drop in to visit one day, the > > folks > > > on the phone can’t help with issues, as they don’t know VW buses. And, > > > sadly the site is very hard for me to use. They do however, have a lot > of > > > great bus items and nice to have them on my coast! > > > Van Cafe, was great before it was sold. Peter and others there talked > me > > > through many part installations.But, that ended. > > > > > > I even once got tech help from GW, but they don’t seem to do work there > > > any longer. Though to be fair, They were very helpful in emailing > > > information back about specific products like how to update the engine > > > management system. > > > > > > So, I really appreciate that Ken sends out help videos, has useful > > > articles and info on his site, and I don’t know how he does it, but > even > > > answered the phone and gave help directly. > > > > > > I do miss the days of calling the different venders to make orders, and > > > get personal direction on the products. > > > > > > I think they mean well, but other then Ken I don’t think vanagon or VW > > bus > > > people answer the phone, or can directly assist. > > > > > > Hang in they're Ken. > > > > > > > > > Eric Caron > > > > > >
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