

| Subject: | Re: warranty/heads/gaskets FTC |
| From: | James Cook |
| Date: | Thu, 6 Apr 1995 19:16:12 -0700 (PDT) |
On Thu, 6 Apr 1995 REP@icbr.ifas.ufl.edu wrote: > > On Thu, 6 Apr 1995 hmspliet@mit.edu wrote: > > My heads and gaskets were replaced 20k miles ago at 133k miles. I just got > > word that VW is willing to cover 80% of my cost of gaskets that just went > > out. So that says 20k miles. I'm also told that new gaskets are available > > as of six months ago which are better. I have a 1985 Westphalia. > > I just called TWO dealerships in St. Augustine/Jacksonville area, one > said that the deal was only for 1990-1992 vehicles. The other guy said > that he hadn't ever "heard of such a thing." He then told me that if my > head gaskets had blown I could expect to buy a new engine because "with > all that corrosion you'll start breaking things, snapping bolts." > I would LOVE to hear any SOLID proof concerning the money back (who get > it, why, where, who can do the repair). Well I can say that I have proof. My 1985 Westphalia camper has been in the shop at ANTONION VOLKSWAGEN dealership in Sunnyvale, California over the past couple of days. I took it there with recently described symptoms including no coolant in refill/expansion tanks, temperature lamp and gauge topping out, etc. The dealership confirmed that the gaskets needed replacement, did the original work on my heads a while back, and offered me the 80% payment from Volks./America today. They also are the source of the statement that a new gasket became available some months ago which is supposedly better. I did not have to resort to a threat or reference to FTC or BBB arbitration stuff. They started off saying they suspected that VW/America would put up at least 50%, and finally came back with 80% on it, particularly in vew of having done the heads about 20k miles ago. > ALSO, what about that guys statement on corrosion? B.S. or IHNSHO? > chuck Good question. Can anyone else illuminate on this? James Cook
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