

| Subject: | GEX update |
| From: | ray hale |
| Date: | Mon, 01 Apr 96 14:57:22 EST |
Hi again, I believe my last post (re: 1600 SP purchased from GEX and
gone bad) was when I was still waiting to hear from GEX re: the bad
head I sent back. I received a phone call from Larry, the owner of
GEX, telling me he was concerned about my problem with this motor and
to send back the whole long block. The head I sent them made them
think the problem was elsewhere in the motor.
Being tired of dealing with this, I sort of dumped on the guy.
Basically I stated that if I was just sending the motor back to them
so they could call me and say my warranty was void due to overheating,
tell me now so I can save the energy of crating, etc and deal with it
myself. I was reassured that they would fix this motor or send me
another one.
So, off it goes this afternoon. Keep your fingers crossed for me. My
follow up letter to Larry is to the point about what will satisfy me.
I also let him know I was active on the net and that I planned to be
at the Busses in the Blue Ridge Rally in June, either singing his
praises or cursing him loudly. They must know that word of mouth is
their most important advertising. I just hope they still care. Right
now I feel confident. But then I'm tired of being negative. This is
easier and less stressful. He honestly seemed to be interested in
making this right. More to come.
Ray
So far, my regret is not buying locally.Have something to add on this topic today? Revive this thread in the forum »