>
>I have an idea on how to deal with outfits like busboys, etc....
>
>Is it possible to get a "collection" of the bus boys traffic that has gone 
>on this list lately, and first off "sanitize" the individual e-mail messages 
>by dropping off the e-mail addresses and anyother personal identifiers.
>
>Next we take a copy of Joel's weekly list. To that we add a letter that 
>basically says: "there has been a bunch of negative traffic regarding your 
>product/service. It is obvious that you have a practice of ignoring 
>individual customers, requests, etc. Can you afford to ignore such a large, 
>world-wide group of potential consumers?"
>
>I would also CC copies of the packet to VWTrends (T&A) and DBHVWs....
>
>Just a suggestion....sort of guerilla warfare against a$$holes.
>
>Ric
I have been folowing this thread but I haven't saved the actual messages.
If some one wants to put together something coherent I will be driving
through Redding CA this friday and I can hand the complaints to them,
sometimes haveing someone standing in front of a person with a written
complaint gets a reaction (of course their reaction might be rather
unpleasant...hmm...).

Just a thought, but I will be driving past thier store friday.