

| Subject: | Charge Card Chargeback Woes |
| Date: | Wed, 22 May 1996 11:18:44 -0400 |
This is mainly aimed at the listmembers who are parts suppliers, especially for late model Westy Parts, but could also be for late Vanagons as well. There is always a risk of stolen or unauthorized Charge Card usage in the mail-order biz and I am sure that most have been victimized by it at one time or another. This piece of info I pass along to protect others - There has been, for the past several months either a person or group of persons in the L.A. area purchasing parts for '89 thru 91 Vanagons & Westfalias. I think it would be pointless to give names, but the shipping address is the same: 11250 Ramona Ave #317, Pomona, CA 91766, which I am sure is just a drop ship address. Having lived in the East San Gabriel Valley area of L.A. for the better part of 40 years I happen to know that this address is in one of the worst areas of Pomona. Phone numbers given are of course bogus. We had a chargeback of $438 about 5 months ago in regards to one of these person(s) at this address where it was determined that the card was indeed stolen. Previous purchases from this same address have not been very substantial (under $50) and have had no chargebacks, but I'm expecting them. Three different names, three different charge #s. Yesterday, Bill took an order for a 90 Westy Poptop Canvas from another name, another charge #, same address. I have a habit of looking at each order and upon spotting the address, the requisite bells and whistles went off. Called the issuing bank (Citibank VISA) and yep, the cardholder name does not match what was given us. In fact it belonged to an apparently very wealthy woman with a very high limit and lives elsewhere in the L.A. area and of course knew nothing of the person or parts being ordered. I might add that we do this on all Charge Card orders since that last chargeback I mention earlier. So we've "headed this one off at the pass" so to speak. Hope passing this on helps those who don't wanna lose any money, both cardholders and merchants. Jim / BusBoys@aol.com
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