MY responce is simple...RIght now my GEX engine has about
    12,000 miles on it.  Right now it runs and sounds find!
    But after a very close look at the engine, (I did not buy it)
    there are many things, like a stripped drain plug that makes
    me wander............................

                 Eric Zeno
                 emz@nauticom.net
                 86 Syncro
                 86 GL
                 72 240Z
               1936 Chrysler

On Wed, 31 Jul 1996, Ken Hooper wrote:

> 
> 
> Alright, this sort of stuff makes my teeth grind. Watch:
> 
> > Herbie writes:
> >> From herbie@mail.westworld.com  Tue Jul 30 17:16:25 1996
> >> Date: Tue, 30 Jul 1996 14:16:13 -0700
> >> To: dcarment@ccs.carleton.ca
> >> From: herbie@mail.westworld.com (Herbie)
> >> Subject: Heads
> >>
> >> Hi David,
> 
> [...]
> 
> >> After following the threads on the 2 lists, there are a couple of items that
> >> I would like to clarify...
> 
> Implies that Mr. Dawson monitors the list. I pulled down the roster,
> current as of tonight, and there is no herbie@mail.westworld.com. There is
> nobody at westworld.com at all. It's possible that Mr. Dawson "monitors"
> the list from another address, but if he does, why is this the first we've
> heard of it? This is certainly not the first GEX problem to go public.
> Joel, do you have him over there?
> 
> >> In the last 4 or 5 months since I've been following the lists there have
> >> been about 3 or 4 problems that people have had with GEX products and I have
> >> resolved each one.    In that amount of time GEX has sold over 1500 engines
> >> and 3000 heads.   Where are these people ??
> 
> Fallacious. Let's assume that "3 or 4 problems" with GEX engines is truly
> the total noted on the lists(s) over the past five months. This is a sample
> of people on the lists, who bought engines from GEX, who had problems, who
> posted to the lists about it. This is a far, far smaller pool than the set
> {total number of people who bought engines from GEX and do not subscribe to
> the lists}.
> 
> Dawson is implying, through subterfuge, that there have only been three or
> four problems among 1500 engines he's sold. I doubt this very much.
> 
> [...]
> 
> >> One further observation that I would like to make...   I think I read
> >> somewhere that a dissatisfied customer tells 7 people about his experience
> >> and a satisified customer tells nobody because he received what he expected.
> >> This number must be multiplied by a factor of 100 (or more) on the internet.
> 
> Incorrect. Multiplied 360-fold (last Friday's count) on this list alone,
> probably a like number on v@l, plus people who read from the web page. All
> of whose engines are going to die eventually and will need replacement.
> Which makes tap-dancing a very unwise business decision.
> 
> If Dawson monitors the list, why did David Carment have to *forward*
> Dawson's message? If GEX engines have no problems except the occasional
> abberation, why are they continually slammed on this list and v@l? If GEX's
> warranty is worth anything, why did Carment have to mention that there were
> hundreds of people watching in order to have his problem solved?
> 
> If the number of bad GEX engines is so small that it is insignificant, why
> is the CEO of the company occupied with damage control?
> 
> I will admit here that I am angry, I may be missing something. If I am,
> somebody please correct me and I will gladly admit it in public. This is
> CCed to GEX, and reprisals from responsible spokespersons are always
> welcome. ;)
> 
> --Ken
>   68 Westy
>   Admin, type2@primenet.com
> 
> 
>