>Lessons learned: While faxing in English works, calling them directly (in
German) would
>certainly take far less time as I never got an immediate "translation" of
any of my faxes
>to them. Apparently, Germans don't put a high priority on "I need an
answer tomorrow". On
>the other hand, I wasn't particularly in a hurry as I am in the process of
restoring my
>van.
I highly agree on this, I just called a local shop to ask for the clear
turn signals. They answered, that they have more than 30.000 parts on
stock and cannot tell me the pricing on phone, I should show up myself.
Service culture is a very small written word in Germany.

But anyway, to place an order you have to send a signed fax. If you
call, you may be lucky to find a young English speaking person, but
it isn't usual. But I recommend to send a fax if you have no German
knowledge. But this will take some time. I had this experiences
myself during some conversations with Volkswagen South Africa. They
needed four weeks to answer.

Helmut
'80 Camper