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Subject:Haynes Manual Update
From:Ron Salmon, The Bus Depot
Date:Mon, 27 Apr 1998 21:02:44 -0500

Just a quick update on the Haynes manual group purchase.  The manuals have
been in New York for over a week now, but the freight forwarding company has
yet to get them the final 120 miles from New York to here in Pennsylvania.
This despite numerous phone calls, and false claims on their part that they
were already en route. The latest claim is that I'll have them tomorrow or
Wednesday.  It will take a few days for me to get them all shipped out once
they arrive, so I'd say that you'll probably start seeing them near the end
of this week.

For what it's worth, the name of the company is Quality Custom Brokers in
Jamaica, NY.  I would strongly advise that anyone ordering products from
overseas avoid any air freight carrier who is using Quality.  I've never
seen such poor service or blatant disregard for the customer.  To add insult
to injury, not only did they sit on the books for over a week, but when I
called (four times) even the owner of the company made it clear that he
didn't give a sh*t that I was pissed off about the delay.  I think it's
ridiculous that the manuals are taking longer to get from N.Y. to Pa. than
they took to get from England to N.Y., and I plan to tell Haynes that next
time I order from them.

In any event, hopefully it will be well worth the wait.  Sorry to have been
letting off steam. :-)

-Ron Salmon
 The Bus Depot
 http://www.busdepot.com

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