

| Subject: | GoWesty Dissatisfaction - Typical or Exception? |
| From: | Marty Wallace |
| Date: | Mon, 17 Aug 1998 12:00:16 -0700 |
I recently bought a 1984 Westy, and happily set about ordering various parts in order to restore it to new condition, or at least nearly so. I've placed orders with 4 online/mailorder vendors, and everything has gone great, with one exception. My experience with GoWesty hasn't been very good. In your opinion, was this a fluke, or are they not a preferred vendor? I have sent this e-mail to GoWesty: ---<snip>--- All things considered, I am not very happy with the service that I have received from GoWesty: #1. The instructions that I received with the window tent (and the seal kit from another order) were AWFUL in all respects and actually contained errors. #2. The quality of the window tent is not nearly up to that of the original VW tent. The GoWesty tent material is much more coarse (and, I believe not as strong as the original), and the stitching at the seams has fewer stiches per inch. It actually tore during the installation, but that was a combination of your inadequate instructions, poor quality material, and, admittedly, my error in noting exactly how the tent fastened to the pop top. However, I feel that this error could have been avoidable, had I received adequate written instructions from GoWesty. ---<snip>--- #3. (I have not received the dash cover from this order. I haven't heard that it may be backordered, either, though it has been over 2 weeks since I placed this order. Please cancel this item; I will order it from another vendor.) ---<snip>--- Sincerely, Marty Wallace (1984 Westfalia) Chico, California ---sales@gowesty.com wrote: > ------------------- NEW ORDER ------------------- > August 1, 1998 > Product: 231 704-3 Window Tent > Unit Price: 269.94999999999998863 > Quantity: 1 > Total: 269.95 > Product: VW021A P4-Poly Carpet Dash Cover w/ash tray > Unit Price: 39.950000000000002842 > Quantity: 1 > Total: 39.95 > Shipping: $ 19.95 Vendors Choice > Sales Tax: $ 24.02 > TOTAL ORDER: $ 353.87 _________________________________________________________ DO YOU YAHOO!? Get your free @yahoo.com address at http://mail.yahoo.com
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