

| Subject: | Re: GoWesty Dissatisfaction - Typical or Exception? |
| From: | Todd Last |
| Date: | Mon, 17 Aug 1998 21:47:58 -0700 |
I ordered a carpet mat set from them, that I am quite happy with. My only complaint is that the carpet was backordered, and they charged my credit card immediately upon order - but it took a number of weeks before I ever received the mat set. Of the vendors I have delt with, I've gotten the best service from Kyle of volksmotorsports, Ron Salmon of the Bus Depot is a very close second, On an aside, I've received very poor serive from West coast metric lately. Todd '88 Westy Marty Wallace wrote: > I recently bought a 1984 Westy, and happily set about ordering various > parts in order to restore it to new condition, or at least nearly so. > > I've placed orders with 4 online/mailorder vendors, and everything has > gone great, with one exception. My experience with GoWesty hasn't been > very good. In your opinion, was this a fluke, or are they not a > preferred vendor? > > I have sent this e-mail to GoWesty: > > ---<snip>--- > All things considered, I am not very happy with the service that I have > received from GoWesty: > > #1. The instructions that I received with the window tent (and the seal > kit from another order) were AWFUL in all respects and actually contained > errors. > > #2. The quality of the window tent is not nearly up to that of the > original VW tent. The GoWesty tent material is much more coarse (and, I > believe not as strong as the original), and the stitching at the seams > has fewer stiches per inch. It actually tore during the installation, > but that was a combination of your inadequate instructions, poor quality > material, and, admittedly, my error in noting exactly how the tent > fastened to the pop top. However, I feel that this error could have been > avoidable, had I received adequate written instructions from GoWesty. > > ---<snip>--- > > #3. (I have not received the dash cover from this order. I haven't heard > that it may be backordered, either, though it has been over 2 weeks since > I placed this order. Please cancel this item; I will order it from > another vendor.) > > ---<snip>--- > > Sincerely, > Marty Wallace (1984 Westfalia) > Chico, California > > ---sales@gowesty.com wrote: > > ------------------- NEW ORDER ------------------- > > August 1, 1998 > > Product: 231 704-3 Window Tent > > Unit Price: 269.94999999999998863 > > Quantity: 1 > > Total: 269.95 > > Product: VW021A P4-Poly Carpet Dash Cover w/ash tray > > Unit Price: 39.950000000000002842 > > Quantity: 1 > > Total: 39.95 > > Shipping: $ 19.95 Vendors Choice > > Sales Tax: $ 24.02 > > TOTAL ORDER: $ 353.87 > > _________________________________________________________ > DO YOU YAHOO!? > Get your free @yahoo.com address at http://mail.yahoo.com >
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