I don't necessarily agree with your idea...

In a growing business, not keeping up with your customers and growth is
classic formula for not doing well.  You are loosing money when you can't
get the orders.

More help can mean MORE INCOME because people are ordering with you.

Hey the guy does great in every area.  Today I felt so rushed after 30
minutes holding (3 separate 10+ minute phone calls, after 10 minutes it
won't let you hold longer) that I only ordered $150 worth of stuff when I
would have ordered $400 worth.

I'm sure I'm not the only one...

I'm try to support Ron, not bash him.

  Stephen Gutknecht
  Renton, Washington

-----Original Message-----
From: John McCabe [mailto:vwsfs@hotmail.com]
Sent: Tuesday, August 25, 1998 6:58 PM
To: Vanagon@VANAGON.COM; IML-VANAGON@I405.COM
Subject: Re: Open Letter to Bus Depot = Ron

I live 45 minutes from Rons shop and never have any problems with my
orders.  I always pick up my parts to save on shipping. Every time I
have been to his shop he has been extremely busy.  More busy then I
would ever want to be.  Cut the guy some slack and and enjoy the
discounts you get on your parts or buy your parts from someone else.
Remember, more employees equals more overhead which equates to higher
prices, just like every other vw parts company in the business. I
believe Ron can offer low prices because of low overhead.  Have you ever
seen prices as low as Ron's in any of the VW magazines.  I personnaly
will put up with busy phone lines to get cheaper prices.  This my
opinion.  Ron, I hope you don't mind me expressing my opinions.
John.

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