> I'm sorry if I got you upset. I wasn't intending to sound as harsh as my
> post may have come across. I wrote it in the morning, and I was still in a
> jet-lagged/travel fatigued fog. And I'm sure my post was just the last
> straw.
>
> You did, however, invite comments on the performance of your staff, and
> that's what I was trying to do.

Apology gladly accepted.  It was a "last straw" response and I, too,
apologize for overreacting.

Yes, I absolutely do want comments and feedback.  But I think p-mail is the
most appropriate medium.  (Again, you're welcome to e-mail me at home,
ron@netcarrier.com, if you feel that I should read it personally.)  In my
opinion (and with great fear of stirring up the "list police" thread), the
Vanagon list is indeed an appropriate place to air a legitimate gripe with
any vendor, AFTER attempts to resolve the situation directly with the vendor
have failed, so that other members can be warned.  But to take every minor
gripe directly to the list, without even trying to p-mail first, seems a bit
unneccessary.  If everyone who got a busy signal when they called the Depot
last month, or suffered a minor backorder on a part, wrote to the list about
their inconvenience, the list would indeed become the Bus Depot Order Status
Mailing List (and would be so boring that even I'd unsubscribe!  :-).

Now, can we get back to talking about our Vanagons??  :-)

- Ron Salmon
 The Bus Depot
 http://www.busdepot.com