> but  don't people only go into business
> to make money?

Definately NO.  That is not the only reason.  And in Ken's
example, as with Ron's, I'm very certain that both have a
passion for VWs.  I've been a customer of Ron's and I was
fairly treated and well satisfied over two years ago.  This
spring I will be a customer of Ken's as he installs a nasty
non stock higher powered diesel in my Westy than the VoA
sources of enlightenment ever intended.  (I wonder if they
ever get sand in their eyes and noses.)  I've owned
businesses, and averaged 90 hours per week for years doing
it so I wouldn't ever have to again.  I don't think you are
making good assumptions about our on-line VW vendors.  Some
of these guys have passion that shows, and I believe that
comment fairly extends to others I haven't mentioned too.

We've read about some abusers, and we should guide our
actions accordingly.   In a community where unfair treatment
can be hidden, like the vendor who knowingly supplied a
non-applicable part and refused to accept it back for cash
or even credit,  the unfair business person can always find
lots more people to cheat.  But in a community where
information is freely conveyed, that can't happen.  This
List is such a community.  Granted, we are geographically
diverse, but in terms of the more important sharing of
information test, we are astonishingly well connected.

Anyway, that's my view, and I vote my confidence with my
patronage.
John