Dear Readers:

I am giving Bentley Publishers an A+ for Oustanding Customer Service.

Many of you are aware of the defective Vanagon book I received via
international mail order.

Here is what happened:

I called "Lisa" at Bentley reception, and she promised to take ownership of
my problem. Today, on my answering machine was a message from Mr. Tom
Bowning, the Bentley Sales Manager, with his direct line, asking me to call
him.

When I spoke to him, he was genuinely concerned about my problem. Since they
are out of stock on the item, he was going to call my supplier and see if
they could ship me a copy. Bentley said they would eat all the expenses,
(customs brokerage, shipping etc).

If the supplier was also out of stock he promised to send me a new copy on
Friday, from the next print run.

He also wanted to know if I had any ideas for new books, and wanted to know
how I made use of their existing books.

I was very very impressed, they treated like my satisfaction matters! Right
On Bentley!

Marshall Ruskin
84 Westy