Sorry about what?  Dude, I'm happy!  So they forgot to mention the Road
Hazard coverage when I bought the tires, big deal.

Here's what Sears COULD HAVE said:  "I'm sorry about your loss Mr. Lukey,
but we cannot repair sidewall damage.  We can order you a new tire.  It
will cost 70 dollars and take a week to arrive.  I'd recommend you purchase
the Road Hazard coverage to handle any problems in the future."

Sears had me over a barrel on this one, and they knew it.  I'm going to
drive around with 3 Yokos and 1 Les Schwab?  Not.  They could have
extracted a hundred bucks from my purse and there's not a damn thing I
could do about it.

But they didn't.  They did the right thing.  Sears did the right thing.

Charles "Luke" Lukey
Seattle, WA

----------
> From: Rico Dagastino <Dagbear@AOL.COM>
> To: vanagon@GERRY.VANAGON.COM
> Subject: Re: Yokohama Sears Saga-And some rules of life....
> Date: Friday, March 26, 1999 2:39 PM
>
>   As a 22 year employee of Sears, let me apologize for any inconvenience
you
> may have experienced as a result of any failure of a Sears associate or
> merchandise or service purchased from Sears.  Please feel free to let the
> store management know of your feelings or let the company know through
it's
> website.
>
> Sorry,
> Rico