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Subject:Vanagon Bra
From:Scarlett Semko
Date:Fri, 2 Apr 1999 21:10:13 -0500

Ron,

Firstly, thanks for taking the time to chat with me today regarding the
problem with my order. The more I examined the condition of the box the
more convinced I have become that your suspicion that the box become
opened in transit by the shipper and that somehow I ended up parts from
someone elses shipment, and somewhere out there my parts floating
around. I'm sure someone else is wondering what the parts are in their
box, as I was wondering why you shipped me lighter fluid, flint and
replacement sunglasses. But, as always you fixed the problem promtly.
Thats why I have done, am and will continue to do business with you.

Now, regarding the bra I ordered, and "did" receive. I hate to admit it,
but I am bewildered by how this is suppose to install?????? I have read
the "generic" instructions, but they do seem to leave alot to be
desired. The antenea slot is on the wrong side for my 1984, and the only
option on this issue seems to be to relocate the antenea to the drivers
side, I can do this. But the manner which the bra actually attaches to
the Vanagon is escaping me. Any chance of some help?

Thanks in advance for any help, and again for fixing the problem with
the order promtly by resnding the missing parts to me, and you fillling
the claim with the shipper. Many another company would have left the
customer filling the claim and fending for themself.

Ron Semko
Orlando Florida
1984 Vanagon with 200,000 plus miles

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