In a message dated 99-04-01 14:24:58 EST, you write:

<< y. Service reps have to be
 forgiven a bit if they don't know a simple fix for things, and are tempted
 by installing a new, good part for one that may need a little grease, or
 simple adjustment. I'm not saying what happened was okay, just that it >>

However, some ( a lot?) work on commission, so the size of his/her paycheck
depends on how much "service" they SELL  you ( and this is important to
remember, they are selling, just like the folks in the showroom) They're not
advisors, and they're not your "buddy". I personally would not trust ANY
service writer who is on commission vs. a salary. Ok, start the nasty emails
coming ! Jeff S.