

| Subject: | Re: AVP and repair costs nationwide |
| From: | Bill |
| Date: | Tue, 13 Apr 1999 19:24:17 -0700 |
I've been on this list a while, and in that time many, many list members have praised AVP. There have been dozens, maybe hundreds of messages posted about their great engines and service. Now, one person has posted a message that is negative about AVP, and suddenly people on the list are scrambling to trash them. One message mentioned a boycott. It seems that the dispute isn't over whether AVP will honor their warranty. It's about whether the amount they have offered for LABOR is fair. Get real! If I go down to my FLAPS and buy a starter, or alternator, or any other item, and it fails while in the warranty period, they will be happy to replace it at no charge. However, if you think they will pay for the labor to remove and replace it, you are sadly mistaken. Nobody I know of covers the labor to replace a defective part unless they themselves installed the part to begin with. I am amazed that AVP offered anything towards the labor. The fact that they did pushes them up a big notch in my estimation. So, it appears to me that it is still 100 or more to 1 in favor of AVP on the list, and I will continue to recommend them. I also note that a couple of months ago, a BUNCH of people posted to the list concerning their problems with another vendor, and yet nobody called for a boycott of the Bus Depot. Why the turnaround here? They're nice folks at AVP, and I, for one, am still happy two years later with the engine they built for me. They also bent over backward to find me other parts I needed, and stayed on the phone with me for about 1/2 hour to talk me through one procedure that had me baffled. Please don't trash a company that has had nothing but praise because of one allegation by one person. That's just not right. Bill (SE Arizona) (Bill@freeholder.com) HTTP://www.freeholder.com ---------------------------------------------------------- You can't do everything, but you can do something. You can't help everyone, but you can help someone. Even one candle helps to push back the darkness.
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