I think you are right, a lot of people are happy with AVP.  There are
other people who have had similiar experiences to mine but haven't
expressed them on the list.  I think this is a testament to the excellent
comsumer relations that AVP fosters.  As I've said in other replies, my
goal is not to trash AVP.

I am a little surprised that you think covering the head gasket leak is
above and beyond the call of duty.

Thanks
Ed

On Tue, 13 Apr 1999, Bill wrote:

> I've been on this list a while, and in that time many, many list members
> have praised AVP.  There have been dozens, maybe hundreds of messages
> posted about their great engines and service.
>
> Now, one person has posted a message that is negative about AVP, and
> suddenly people on the list are scrambling to trash them.  One message
> mentioned a boycott.
>
> It seems that the dispute isn't over whether AVP will honor their warranty.
>  It's about whether the amount they have offered for LABOR is fair.  Get
> real!  If I go down to my FLAPS and buy a starter, or alternator, or any
> other item, and it fails while in the warranty period, they will be happy
> to replace it at no charge.  However, if you think they will pay for the
> labor to remove and replace it, you are sadly mistaken.
>
> Nobody I know of covers the labor to replace a defective part unless they
> themselves installed the part to begin with.  I am amazed that AVP offered
> anything towards the labor.  The fact that they did pushes them up a big
> notch in my estimation.
>
> So, it appears to me that it is still 100 or more to 1 in favor of AVP on
> the list, and I will continue to recommend them.
>
> I also note that a couple of months ago, a BUNCH of people posted to the
> list concerning their problems with another vendor, and yet nobody called
> for a boycott of the Bus Depot.  Why the turnaround here?
>
> They're nice folks at AVP, and I, for one, am still happy two years later
> with the engine they built for me.  They also bent over backward to find me
> other parts I needed, and stayed on the phone with me for about 1/2 hour to
> talk me through one procedure that had me baffled.
>
> Please don't trash a company that has had nothing but praise because of one
> allegation by one person.  That's just not right.
>
> Bill (SE Arizona) (Bill@freeholder.com) HTTP://www.freeholder.com
> ----------------------------------------------------------
> You can't do everything, but you can do something.
> You can't help everyone, but you can help someone.
> Even one candle helps to push back the darkness.
>