You should notify the District Attorney.  Thye would be
very interested to know about this...which is criminal
and worthy of prosecution, unless "it was all a big
mistake...."

Paul Schiemer wrote:
> When recently faced with a major repair for my daily driver (@38K) I thought
> to 'insure' the many jobs listed in the $300+ list were done.
> Since you just drop the car at the dealership and come back later to pick it
> up, anything can -or cannot- happen in the interim.
>
> I took clear nail polish and marked key nuts and bolts that would have to be
> removed prior to certain listed tasks being accomplished.
> I marked just about everything on the list in some fashion- as every liquid
> was to be flushed and changed, wheels rotated and timing belt & valves
> adjusted.
> I dropped the car and rode my bicycle back home.
>
> They called, I rode back. They rolled my freshly cleaned car to the service
> area and handed me a bill.
> I went out to inspect. [do any of you feel this coming??]
> The little stuff was done alright, but the big stuff couldn't have been done
> (because the nail polish wasn't even cracked in places). I got the Service
> Manager and brought him out to the car- showing him what I discovered.
> At first he disagreed with me; but reluctantly had to admit the work I was
> being asked to pay for probably was never even attempted.
>
> Rather than get into a big stink over this I handed him the bill back and
> told him to get it done, done right, then call me back when it was ready.
> The next day I come in and the car is out front of the dealership all
> spiffed up and ready to go.
> I go into the Service Department and ask for my key. The Service Manager
> himself hands it to me and says 'thank you'.
> Notice here that the thing gone missing is the bill.
> They never said a word about it.
>
> That little bottle of clear nail polish went a long way!