I wonder if this is where our Doktor Tim got his PhD?

Cheers

Wally
84 Westy
>
>ThomasD. Hanlon wrote:
> >
> > Karl,
> >
> > Look to bostonengine.com.  Bob Donalds offers a Ph.D course, gratis.
> >
>
>                    A MEMO FROM THE COLLEGE OF BOB
>                        Department of Debating
>              Professor and Master of Debating Bob Donalds
>                               Wayland Ma
>
>Dear Tom, Karl and the list
>
>I like Ken at Vanagain and Ron at the bus depot are trying to make a
>living
>by selling parts and services.  I also like to sharing what I have
>learned about vanagons on the list. Gene Berg taught me years ago that
>sharing what I know brings people (customers) to me. I am greatful to
>him for taking the time to write down and publish the things he found to
>be true. Gene had a hard time with people that bought parts somewhere
>else and called him asking how to make it work. it got to the point that
>he would check to see if you had bought the part from him before he
>would work with you on the phone to get it right. I must admit was
>always a little nervous about calling him so I woud start by thanking
>him for making me a better engine rebuilder. I cant blame him one bit
>why should he spend time with somebody elses customer. So the same thing
>can be said about Ken, Ron and myself why would we give advise or tech
>support to somebody elses customer after all you are keeping us from
>helping people that are spending money with us. I will tell you why I
>give limited tech support to most callers first its hard for me not to
>be polite on the phone and second I am in business and I try to feild
>all calls in a polite professional manner. There Will always be the guy
>or gal that only found me after they bought there parts someplace else
>and I given them a minute or twenty all the time to resolve there
>problems. I do try to treat people the way I want to be treated.
>
>let me end this rant by saying that I will try and continue to help
>those who need help as I can but my customers will come first. Please
>consider the value added each vender has to offer by that I mean the
>knolage and experiance to sell you and support you with exactly what you
>need do the job right the first time.
>I do not speaking for Ken or Ron but dont think they would disagree
>
>
>  The College of Bob

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