I also experienced poor custormer service in a fashion similar to that
desribed below.  In addition, after requesting to have my old parts
returned on numerous occasions, I arrived to find that the parts had not
been gathered nor did the person at the desk know where they could be
found.  He went back to the garage for a few minutes and put some parts in
a box and said that they were mine.  I don't trust them at all.

On Wed, 15 Dec 1999, Wilson Sweitzer wrote:

> It's Fast German Auto, not Faster (although I don't think either version is an
> accurate description). I haven't had problems with them really, but I do have
> my complaints. I had work done there recently and everything seems fine, but
> they were fairly relunctant on the customer service end. They never called me
> back when they said they would, and they postponed the work several times for
> what seemed to me to be suspect reasons.
>
> Also, I've recently had problems with my idle. After I posted here and got a
> few responses, the consensus was that I needed a new idle stablizer. I gave
> Fast German Auto a call to see what they thought and about pricing, etc. The
> guy put me on hold (presumably to find the price), came back and stated (with
> a fair degree of certainty and despite my meager protests) that 85 Vanagons
> don't have idle stabilizers. Needless to say, I won't be asking them for any
> more help.
>
> Wilson
>
> 85 GL
> Irvine, California
>
>
> > ------------------------------
> >
> > Date:    Wed, 15 Dec 1999 17:42:35 -0500
> > From:    Bulley <gmbulley@BULLEY-HEWLETT.COM>
> > Subject: Re: Whereabouts of "Faster German Auto"?
> >
> > Robert-
> >
> > Unless I have the names confused, Faster German Auto is one of the vendors
> > that some on the list have not held in the highest regard. If you want a
> > full sketch of the comments, run a search of the archives on the name
> > "Faster German Auto"...
> >
> > G. Matthew Bulley
> > Bulley-Hewlett
> > Corporate Communications Counselors
> > www.bulley-hewlett.com
> > Cary, NC USA
> > 888.468.4880 tollfree
> >
> > ------------------------------------------------------------------------
> > ----------------------
> > Get your FREE semi-private E-mail account, use your computer at work.
> >
> >
> > -----Original Message-----
> > From:   Robert Capra [SMTP:rcapra@SILCON.COM]
> > Sent:   Wednesday, December 15, 1999 5:10 PM
> > To:     vanagon@GERRY.VANAGON.COM
> > Subject:        Whereabouts of "Faster German Auto"?
> >
> > Anyone have any info as to whether "Faster German Auto" is still around?  I
> > never ordered from them, but I enjoyed the slick online catalog.  I can't
> > seem to find the web-site anywhere on the "vendor " lists for Vanagons.
> >
> > Thanks-
> > Bob Capra
> >
>
>
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