At 10:17 AM -0800 12/23/99, Richard Golen wrote:

>...VWoA will be replacing my van. I'm not sure of the details as
>of yet because the person who will be now charged with handling this case
>is on Christmas break until 1/4. Interestingly enough the person who has
>been handling my case told me that she was also on break but was called in
>to deal with the problem....
>

        Be sure to put ALL the documentation regarding your case somewhere
        ONLINE prior to the settlement AND refuse to be muzzled after the
        the fact...